Effective Date:  March 5, 2023
Last Updated: January 10, 2026
 

This Service Policy outlines how Sixteen Systems (“we,” “our,” or “us”) provides IT support services and what clients can expect when engaging with us.
 

1. Scope of Services
 

Sixteen Systems provides IT support and technical assistance, which may include troubleshooting, system diagnostics, network support, performance optimization, and general technical guidance.

Services are provided based on the information available at the time and may vary depending on system configuration, environment, and external factors.
 

2. Best-Effort Service
 

All services are delivered on a best-effort basis. While we aim to diagnose and resolve issues efficiently, we do not guarantee that all problems can be fully resolved or prevented from recurring.

Technology environments are complex and outcomes may depend on factors outside of our control.
 

3. Client Responsibilities
 

To ensure effective service, clients agree to:
 

• Provide accurate and complete information about systems and issues

• Maintain current backups of all important data

• Ensure proper authorization for system access

• Follow reasonable instructions during troubleshooting
   

Failure to meet these responsibilities may limit the effectiveness of services provided.
 

4. Data and System Responsibility
 

Clients are solely responsible for maintaining backups and safeguarding their data. Sixteen Systems is not responsible for data loss, corruption, or system issues that may occur during or after service, unless otherwise agreed in writing.
 

5. Response and Availability
 

We strive to respond to inquiries and service requests in a timely manner. However, response times are not guaranteed and may vary based on workload, complexity of the issue, and other operational factors.
 

6. Fees and Payment
 

If services are provided on a paid basis:
 

• Fees will be communicated in advance where applicable

• Payment is due according to agreed terms

• Services may be paused or declined in cases of non-payment
   

7. No Ongoing Monitoring or Management
 

Unless explicitly agreed in writing, services are provided on a per-request or limited basis. We do not provide continuous monitoring, maintenance, or system management unless a separate agreement is in place.
 

8. Third-Party Systems
 

We may work with third-party hardware, software, or platforms as part of service delivery. We are not responsible for the performance, reliability, or security of third-party systems.
 

9. Service Refusal or Termination
 

We reserve the right to refuse or discontinue services at our discretion, including in situations involving:
 

• Misuse of services

• Lack of cooperation

• Requests that present unreasonable risk or fall outside our scope
   

10. Changes to This Policy
 

This Service Policy may be updated from time to time. Continued use of our services constitutes acceptance of any updates.
 

11. Contact Information
 

For questions regarding this Service Policy or our services, please contact:
 

Sixteen Systems
Email: support@sixteensystems.com