Effective Date:  March 5, 2023
Last Updated:  December 17, 2025

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These Terms and Conditions (“Terms”) govern your use of the website and services provided by Sixteen Systems (“Company,” “we,” “our,” or “us”). By accessing this website or requesting services, you agree to be bound by these Terms.
 

1. Services Overview
 

Sixteen Systems provides IT support and related technical services, which may include troubleshooting, system diagnostics, network support, and operational assistance. All services are provided on a best-effort basis and may vary depending on system conditions, user environment, and other external factors beyond our control.
 

2. No Guarantee of Outcomes
 

While we strive to resolve issues efficiently and effectively, we do not guarantee:
 

• That all technical issues will be fully resolved

• That systems will be error-free or uninterrupted

• That services will prevent future issues, failures, or security incidents
   

Technology environments are inherently variable, and outcomes depend on multiple factors outside our control.
 

3. Client Responsibilities
 

To enable effective service delivery, you agree to:
 

• Provide accurate and complete information about your systems and issues

• Maintain appropriate backups of your data prior to requesting services

• Ensure you have proper authorization to grant access to any systems

• Follow reasonable instructions provided during troubleshooting or support
   

Failure to meet these responsibilities may limit our ability to provide services or achieve desired outcomes.
 

4. Data and Backup Disclaimer
 

You acknowledge that:
 

• You are solely responsible for maintaining backups of your data

• We are not responsible for any data loss, corruption, or recovery issues
   

While we may assist with data-related concerns, we do not assume liability for data integrity or restoration unless explicitly agreed in writing.
 

5. Limitation of Liability
 

To the fullest extent permitted by law, Sixteen Systems shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:
 

• Loss of data

• Loss of business or revenue

• System downtime

• Security breaches or unauthorized access
   

Our total liability for any claim arising out of or related to our services shall not exceed the amount paid (if any) for the specific service giving rise to the claim.

6. Third-Party Systems and Services
 

Our services may involve interaction with third-party hardware, software, or platforms. We do not control these systems and are not responsible for:
 

• Their performance, reliability, or security

• Any changes, outages, or failures related to third-party providers
   

7. Service Availability
 

We strive to provide timely and reliable support; however:
 

• We do not guarantee response times or service availability

• Services may be limited by workload, technical constraints, or external factors
   

8. Payment Terms
 

If services are provided on a paid basis:
 

• Payment terms will be agreed upon in advance

• Fees are due as specified at the time of service

• Failure to remit payment may result in suspension or termination of services
   

9. Refunds

Due to the nature of technical services:
 

• All services are generally non-refundable once work has commenced

• Refunds, if any, are provided at our sole discretion
   

10. Acceptable Use
 

You agree not to use our services for any unlawful, abusive, or unauthorized purposes, including:
 

• Attempting to gain unauthorized access to systems

• Distributing malicious software

• Engaging in activities that violate applicable laws or regulations
   

We reserve the right to refuse or terminate services in such cases.
 

11. Intellectual Property
 

All content on this website, including text, branding, and materials, is the property of Sixteen Systems and may not be copied, reproduced, or distributed without prior written permission.
 

12. Termination
 

We reserve the right to suspend or terminate services at any time, with or without notice, if:
 

• These Terms are violated

• There is misuse of services

• Continued service presents risk to our business or operations
   

13. Governing Law
 

These Terms shall be governed by and construed in accordance with the laws of the United States and applicable state laws, without regard to conflict of law principles.
 

14. Changes to Terms
 

We may update these Terms from time to time. Continued use of the website or services after updates constitutes acceptance of the revised Terms.
 

15. Contact Information
 

For questions regarding these Terms, please contact:
 

Sixteen Systems
Email: support@sixteensystems.com